Welcome to the immoviewer Help Center!

Your first steps with immoviewer

Camera and photos

What is the password for my Ricoh Theta?

Your password for your individual Ricoh Theta is located on the bottom of your Ricoh camera. You will see a couple letters and then a set of numbers. The password is the NUMBERS, exclude the letters.

Can I use my own 360 camera with immoviewer?

Currently, only the Ricoh Theta works in tandem with our Smartphone/Tablet App to guide you through creating a tour instantly via the Ricoh and App. However, you are able to use your own 360° camera to capture photos to then upload to the customer portal to create the tour manually. The photos need to have a side by side ratio of 2:1, and we recommend a resolution of at least 3584 x 1792 pixels. Please contact immoviewer Support to see a DEMO manually creating a tour on the customer portal via “Create Tour” located under “Edit Tour”.

Do I need a WI-FI connection to connect my camera and my phone together?

My RICOH THETA doesn’t work.

What are VR glasses and how do they work?

What is HDR?

How can I use HDR?

How are the RICOH THETA S and m15 different?

Can I use photos that I’ve taken with my smartphone?

Which format should images not shot with the RICOH Theta be in?

The connection between camera and phone is not working. What should I do?

immoviewer-app for Android and iOS

Is the immoviewer app available for Blackberry or Windows phone?

BlackBerry and Windows Phone users can use the self-timer function on the RICOH THETA S.

How do I connect my smartphone to my camera?

Turn on your camera, connect the WiFi to your camera via the WiFi button on the side of the camera. WiFi is activated when the icon is blue lights accordingly. On your iPhone go to the WiFi settings and select the camera. The password is the serial number of your camera (only the numbers). Your serial number is located under the camera. If you have an Android phone, the phone will automatically connect to the camera.

My registration online and in the app keeps failing even though I have entered all of the correct information.

Basic settings

Can I brand the tours with my logos?

Yes! You are able to customize the logos in the following areas: upper left corner, over the tripod, hotspot, and headshot which appears on the welcome screen and agent contact info. The best format to use overall is a .png file with a transparent background, if available. Please send your logos to your account manager or help@immoviewer.com and specific which logo you would like to use for each location.

How do I add an agent to my account so their contact information comes up when the tour is loaded?How do I add an agent to my account so their contact information comes up when the tour is loaded?

This is done on your customer portal. On the left hand side you will see “Agents”. Click “Agents” and then “Add Agent”. This will bring you to a page where you can enter the New Agents information. Please note this is the information that will be shown under the Contact pull out on each tour. The Image that you upload will appear on the Welcome Screen of the Tour and in the contact pullout tab for this agent. Please view “how do I assign an agent to a tour” to learn how you assign these listed agents to specific tours.

What is the password for my Ricoh Theta?

Which browsers does immoviewer work in?

My registration online and in the app keeps failing even though I have entered all of the correct information.

I would like to change the agent of a property.

First of all, you have to create a new agent if the one you want to set up is not yet entered into the system. Go to "agents“, click "Add agent“ and enter your agent’s information to create a new agent. If their information has already been entered to Edit tour, click "Edit" under the property, select "Basic information" and change the agent you want to appear in your tours.

I can’t login again.

Virtual showings

Can I brand the tours with my logos?

Should all the lights be turned on when shooting my tour?

What is the ideal height that my tripod should be set?

If I accidently placed the “living room” image on the 2nd floor, is there a way to change it so it appears with the 1st floor images?

What link is used if I want to share the tour on my MLS?

How do I set or edit hot spots on the portal?

This is done on the customer portal under “Edit Tour”, “Set Hotspots” tab. Under this tab, all of the photos you captured will appear individually for you to set or edit how the hotspots appear. As long as you captured a photo of the room/area where you want to link to, you will be able to add the Hotspot. Click “Next” and “Save & Exit” to save.

How do I download the images from my tour?

How do I change what photo my tour starts on when it is first loaded?

This can be done via your customer portal under “Edit Tour”, “Configure 1st Floor Panoramas” tab. Here, you can select the “first image” that will appear. As long as this image correlates with the same floor that the tour starts on, it will be the first image to appear when the tour is viewed. Click “Next” and “Save & Exit” to save.

Which browsers does immoviewer work in?

Browsers are constantly changing and we do our best to keep up with them. For the end consumer, the tours will work in any browser. For customers, Chrome or Firefox work best with the immoviewer system. If you seem to have some issues using Safari or Internet Explorer, we recommend downloading Chrome or Firefox to use with immoviewer.

How can Infopoints be integrated in a tour?

Which information can be integrated in the Infopoints?

What are Infopoints for?

Can I invite a customer who does not have email access to an online tour?

3D home tours

Can I brand the tours with my logos?

What is a Hotspot?

If I accidently placed the “living room” image on the 2nd floor, is there a way to change it so it appears with the 1st floor images?

Yes. This is done under “Edit Tour”, “Configure Panoramas”. Each floor is laid out under a separate “Configure” tab. Notice next to each photo there is a “Floor Plan” drop-down menu. Select the drop-down and menu and choose which floor you would like the photo to be assigned to. Click “Next” and “Save & Exit” to save.

How can I view who is looking at individual tours? What is the difference between a registered user and a non-registered user?

On the customer portal under “Publish Tour”, you will see a “Statistics” button. When you click on this button, it will call up the page where all the statistics are located for that individual tour. It is sorted by registered/non-registered users and you can also see where the visitors are coming from via the origin of requests section.

What link is used if I want to share the tour on my MLS?

How do I set or edit hot spots on the portal?

How do I download the images from my tour?

How do I change what floor my tour starts on when it is first loaded?

This can be done via your customer portal under “Edit Tour”, “Add Panoramas” tab. Here, you can select which Floor will be the “First Floor” the tour starts on. Toggle the “first floor” button to blue yes. This triggers this floor to be the first floor the tour is started on. Make sure all other floors are toggled to No. Click “Next” and “Save & Exit” to save.

How do I change what photo my tour starts on when it is first loaded?

Which browsers does immoviewer work in?

What are Infopoints for?

How can Infopoints be integrated in a tour?

How can I protect a 3D home tour with a password?

You can protect your 3D home tour room by room. Go to "Edit tour", choose a tour, click "Edit", go to "Configure" and check the boxes next to the image of the room you would like to limit access to and uncheck the boxes next to the images of rooms you do not want to limit the access of.

How can I integrate a 3D home tour into my website?

It depends on your website. You can use either a link, a PDF, an Embed-Code or our automatic API-Interface.If necessary see your System Administrator for these settings, or feel free to ask us or help.

I have limited the access to one of a 3D home tour but it remains accessible without registration.

Can I upload my own my own 3D home tour?

I have published my 3D home tour but images are not displayed correctly.

Does a potential customer have to register himself for each property he wants to virtually tour?

How do I send a 3D home tour?